This policy explains how Huddlr ("Huddlr", "we", "us") handles your personal information when you use the Huddlr website, web app and mobile apps (together, "Huddlr"). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
Information you give us
- Account details: your name, email address, password (stored hashed, never in plain text), and optionally your mobile number and profile photo.
- Guest details: if you join a plan without an account, your name and an email address or mobile number.
- Availability: your usual free times, busy times, and the times you give for each plan. If you upload a roster, we store the shift times only.
- Preferences: things like interests, dietary needs, drinks, budget, transport and preferred days, used to suggest times and places.
- Plans and groups: plans you create or join, your votes, chat messages, and the venues you add.
- Costs and payment details: expenses and payments you record, and, if you choose to add them, your PayID or BSB and account number so people can pay you back. We don't process payments or store card details.
- Messages to us: anything you send to support.
Information collected automatically
- Location: only if you allow it, your device's location to show places near you. We use it while you're exploring and don't keep a history of where you've been. You can also set an approximate home area in your profile.
- Device and usage data: your device type, app version, push notification token, IP address and basic logs, used to run the service, keep it secure and fix problems.
How we use it
- To run Huddlr: find times that suit your group, suggest places, show votes, send reminders and split costs.
- To send you notifications and emails you've asked for. You can change these in Notifications, and every email has an unsubscribe link.
- To keep Huddlr safe, prevent abuse, and fix and improve it.
- To respond to you when you contact us.
We don't sell your personal information, and we don't use it for third-party advertising.
Who can see what
- People on your plans see your name and photo, whether you're going, your votes, your messages, and when you're free or busy for that plan, as times only. Busy times from a roster or calendar never show event details.
- Your payment details are only shown to a person Huddlr is telling to pay you back.
- Huddlr staff can see account information to provide support. They can't see your PayID or account number, and access is logged.
Service providers
We use trusted providers to run Huddlr, who only use your information to provide their service to us:
- Hosting and databases to store and serve Huddlr.
- Email delivery to send verification, reminder and notification emails.
- Expo, Apple and Google to deliver push notifications to your phone.
- Google Maps Platform to show live ratings and opening hours on venue pages. We don't store this data.
- Map and places data from OpenStreetMap contributors and Foursquare, to show venues on the map.
Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.
How long we keep it
We keep your information while you have an account. When you delete your account, we delete your personal information, except shared costs on plans (shown as "Deleted user" so balances still add up), and anything we need to keep by law or to resolve disputes. Backups are overwritten on a rolling basis.
Your choices and rights
- Access and correction: you can see and edit most of your information in the app. Email us for a copy of what we hold.
- Deletion: delete your account in the app or on the web, or by email. See Delete your account.
- Notifications: turn push and email notifications on or off by type, or mute a plan.
- Location and photos: you can change these permissions in your phone's settings at any time.
Children
Huddlr isn't intended for children under 16, and we don't knowingly collect their personal information.
Security
We use encryption in transit, hashed passwords and access controls to protect your information. No service is perfectly secure, so please use a strong password and keep it to yourself.
Changes
If we make significant changes to this policy, we'll let you know in the app or by email before they take effect.
Contact and complaints
Email support@huddlr.io with any privacy question or complaint, and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.